Warranty Information
Warranty Information
At Next Generation Lighting Modz, we stand behind the products we sell and are committed to helping our customers when a product-related issue occurs.
Manufacturer Warranty
Warranty coverage varies depending on the product and manufacturer. Many of the brands we carry provide their own manufacturer warranty, and the length and terms of coverage may differ from one product to another.
When applicable, Next Generation Lighting Modz will assist you with the warranty process for products purchased through our store.
Making a Warranty Claim
If you experience an issue with a product purchased from Next Generation Lighting Modz, please contact us and provide:
- Your order number
- The product experiencing the issue
- A detailed description of the problem
- Photos or videos showing the issue, when applicable
- Any additional information requested for troubleshooting
Some manufacturers may require additional troubleshooting, photographs, videos, serial numbers, installation information, or other documentation before approving a warranty claim.
Warranty Exclusions
Manufacturer warranties may not cover damage or failure resulting from circumstances such as:
- Improper installation or wiring
- Incorrect voltage or electrical connections
- Unauthorized modifications or alterations
- Accidents, impacts, abuse, or misuse
- Damage caused by external components
- Water or moisture intrusion resulting from improper installation
- Normal wear and tear
- Cosmetic damage that does not affect product operation
Actual exclusions and warranty conditions are determined by the applicable manufacturer's warranty policy.
Returns for Warranty Inspection
Please contact us before returning any product for warranty consideration.
Products sent to Next Generation Lighting Modz without prior authorization may not be accepted. We will provide instructions if a product needs to be returned for inspection, repair, or replacement.
Approval of a warranty claim, as well as the available remedy, is subject to the applicable manufacturer's warranty terms and evaluation.
Need Help?
If you're experiencing a problem, contact us before assuming the product needs to be replaced. In many cases, lighting and electrical issues can be diagnosed through basic troubleshooting.
Next Generation Lighting Modz
Salaberry-de-Valleyfield, Québec, Canada
Phone: (450) 807-3687
Email: NextGenerationLightingModz@hotmail.com
Manufacturer warranties are provided in addition to any rights and remedies that may apply under applicable consumer protection laws.