Frequently Asked Questions

Welcome to the Next Generation Lighting Modz FAQ. Here you'll find answers to some of the most common questions about our products, ordering, shipping, installation, returns, and warranty.

How do I know if a product will fit my vehicle?

Please check the vehicle compatibility information listed on the product page before ordering. Some lighting products may vary depending on your vehicle's year, model, trim level, factory headlight type, or other options.

If you're unsure, contact us before ordering. We'll be happy to help verify compatibility.

Do you ship across Canada?

Yes! We ship orders throughout Canada.

Available shipping options and costs are displayed during checkout based on your order and shipping destination.

Do you ship to the United States?

Yes, we ship to the United States. Available shipping methods and rates will be displayed at checkout.

International shipments may be subject to customs duties, taxes, brokerage fees, or other import charges depending on the destination. These charges, when applicable, are the customer's responsibility.

How long does it take for my order to ship?

Processing times vary depending on product availability.

Products that are in stock are generally processed as quickly as possible. Special-order, backordered, custom, or manufacturer-supplied products may require additional processing time.

If you need a product by a specific date, we recommend contacting us before placing your order.

Will I receive a tracking number?

Yes. When tracking is available, you'll receive shipping confirmation and tracking information once your order has been processed and shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Can you help me choose the right lighting product?

Absolutely. Automotive lighting can vary significantly between vehicles, and we're happy to help.

Contact us with your vehicle year, make, model, trim level, and what you're looking to upgrade. Providing pictures of your existing headlights or bulbs can also be helpful in certain situations.

Are your products plug-and-play?

It depends on the product and vehicle.

Many of the products we carry are designed for straightforward or plug-and-play installation, while others may require additional wiring, adapters, coding, resistors, brackets, modifications, or professional installation.

Always review the product description and installation requirements before purchasing.

Do you offer installation?

Please contact us directly regarding installation availability and options.

What happens if my product is defective?

If you experience a problem with a product purchased from Next Generation Lighting Modz, please contact us before returning it.

We may ask for your order number, photos, videos, installation information, or troubleshooting details to help determine the cause of the issue and the appropriate next step.

Please see our Warranty Information page for additional details.

Are all products covered by the same warranty?

No. Warranty coverage varies depending on the product and manufacturer.

Some manufacturers offer different warranty periods and conditions. Please see our Warranty Information page or contact us if you have questions about the warranty on a specific product.

Can I return or exchange a product?

Return eligibility depends on the product, its condition, and the circumstances of the return.

Please review our Return & Refund Policy before returning an item. Products should not be sent back without following the applicable return procedure.

Can I cancel or change my order?

Contact us as soon as possible if you need to change or cancel an order.

We'll do our best to accommodate your request, but once an order has been processed, ordered from a supplier, customized, or shipped, changes or cancellations may no longer be possible.

What if I ordered the wrong part?

Contact us as soon as possible. We'll help determine whether the product can be exchanged or returned according to our Return & Refund Policy.

To avoid fitment issues, we strongly recommend contacting us before ordering whenever you're unsure about compatibility.

Do you sell genuine brand-name products?

We carry products from established automotive lighting brands and suppliers. Product brand and manufacturer information is identified on the applicable product pages.

Still have questions?

We're here to help. If you can't find the answer you're looking for, contact Next Generation Lighting Modz.

Phone: (450) 807-3687
Email: NextGenerationLightingModz@hotmail.com
Location: Salaberry-de-Valleyfield, Québec, Canada