Politique de remboursement
Effective Date: August 28, 2026
Return Eligibility
At Next Generation Lighting Modz, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.
To be eligible for a return:
- The return request must be made within 30 days of the delivery date.
- The item must be unused, uninstalled, and in its original condition.
- The item must be returned in its original packaging, including all accessories, manuals, hardware, and documentation.
- Proof of purchase is required.
Items that have been installed, modified, damaged through improper use, or returned without their original packaging may be refused or subject to a restocking fee.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive defective or were shipped in error:
- Custom-built or special-order products.
- Electrical components that have been installed or show signs of installation.
- Retrofit components that have been modified, painted, glued, baked, trimmed, or altered in any way.
- Clearance, final sale, or discontinued items.
- Gift cards.
Defective or Damaged Products
If your order arrives damaged, incorrect, or shows visible shipping damage, please notify us within 48 hours of delivery whenever possible. Product defects discovered after this period may still be eligible for warranty coverage, subject to the applicable manufacturer's warranty terms.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
Once your claim has been reviewed, we will determine the appropriate resolution, which may include a replacement, repair, store credit, or refund.
Warranty
Many products sold by Next Generation Lighting Modz are covered by the manufacturer's warranty.
Warranty coverage, duration, and procedures vary by manufacturer. Warranty claims are subject to the manufacturer's terms and conditions.
Damage resulting from improper installation, misuse, accidents, modifications, normal wear and tear, water intrusion, abuse, or unauthorized repairs is not covered.
Labour costs associated with installation, removal, diagnosis, or reinstallation are not covered unless expressly stated by the manufacturer.
Return Authorization
Before returning any product, customers must contact Next Generation Lighting Modz to obtain a Return Merchandise Authorization (RMA), if applicable.
Returns sent without prior authorization may be refused.
Return Shipping
Unless the return is the result of our error or a confirmed warranty issue, customers are responsible for all return shipping costs.
Original shipping charges are non-refundable for customer-requested returns, including returns due to incorrect fitment, ordering errors, or change of mind, except where otherwise required by applicable law.
We recommend using a tracked and insured shipping service, as we cannot be responsible for returned packages lost or damaged in transit.
Inspection and Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved:
- Approved refunds may be issued to the original payment method or as store credit, depending on the circumstances and the reason for the return or cancellation.
If the returned item does not meet our return requirements, the return may be refused or returned to the customer at their expense.
Restocking Fee
Certain eligible returns may be subject to a restocking fee of up to 15%, particularly special-order items, customer ordering errors, incorrect fitment, or products returned with opened or damaged packaging. Any applicable restocking fee will be disclosed to the customer before the return is authorized or finalized. Restocking fees will not apply to products returned due to an error by Next Generation Lighting Modz or where prohibited by applicable law.
Order Cancellations & Customer Ordering Errors
Orders may be cancelled before shipment, subject to the conditions below.
If a customer requests cancellation due to a change of mind, ordering the wrong product, incorrect vehicle fitment, duplicate order, or any other customer error, Next Generation Lighting Modz may offer a full store credit for the amount paid as an alternative to a refund to the original payment method.
If the customer chooses a refund to the original payment method instead of store credit, any non-refundable payment processing fees actually incurred on the original transaction may be deducted from the refund, where permitted by applicable law. The amount deducted will not exceed the processing fees actually incurred by Next Generation Lighting Modz for that transaction.
If an order is cancelled due to an error by Next Generation Lighting Modz, the customer will receive a full refund without deduction of payment processing fees.
Once an order has shipped, it is subject to our standard return policy, including any applicable return shipping costs or restocking fees.
Special-order and custom products cannot be cancelled once they have been ordered from the manufacturer.
Nothing in this section limits any cancellation or refund rights provided to consumers under applicable Canadian or provincial consumer protection laws.
Installation Disclaimer
Professional installation is strongly recommended.
Next Generation Lighting Modz is not responsible for damage to products or vehicles resulting from improper installation, incorrect wiring, incompatible applications, or modifications performed by the customer or a third party.
Customers are responsible for verifying vehicle compatibility, fitment, and product specifications before placing an order. If you are unsure whether a product is compatible with your vehicle, please contact us before ordering.
Limitation of Liability
To the fullest extent permitted by applicable Canadian law, Next Generation Lighting Modz shall not be liable for any indirect, incidental, consequential, or special damages arising from the purchase, installation, or use of our products.
To the fullest extent permitted by applicable law, our maximum liability arising from the purchase or use of a product shall not exceed the purchase price of that product.
Nothing in this policy limits any rights that consumers may have under applicable Canadian or provincial consumer protection laws.
Contact Us
If you have any questions regarding returns, refunds, or warranty claims, please contact us:
Next Generation Lighting Modz
671 rue des Pionniers, Salaberry-de-Valleyfield, Québec, Canada, J6S 3P9
Email: NextGenerationLightingModz@hotmail.com
Website: https://nextgenerationlightingmodz.com